Refund Policy

14-day refund policy.

You may request a full refund within 14 calendar days of purchasing Monochrome Lab Pro. This applies to both the one-computer and two-computer licenses. You do not need to demonstrate a software defect to request a refund within this period.

The refund window starts on the purchase date, not when your free trial begins. A request submitted within the 14-day window remains eligible even if processing finishes afterward.

How to request a refund.

Email tony@pixbyshep.com with the email address used for your purchase and your order or transaction reference. Let us know that you would like a refund. A reason is welcome but is not required within the 14-day period. Please do not send full payment-card details.

For Paddle purchases, you can also request help through paddle.net or the support link on your receipt.

After 14 days.

Contact us if you have a problem with your purchase. After the 14-day period, we may issue a full or partial refund case by case for an issue attributable to us, such as an unresolved software defect, a failure to deliver your purchase, or a duplicate charge caused by our system. This does not limit any refund or other remedy required by law or applicable payment-provider terms.

Purchases through Paddle.

When Paddle processes your purchase, Paddle acts as merchant of record and processes the refund. Its Refund Policy and Buyer Terms also apply. Our 14-day refund policy offers the rights described above in addition to any mandatory consumer rights.

For a purchase through our PixByShep store, contact us at the email address above and refer to the seller details on your receipt.

Your consumer rights remain intact.

Nothing in this policy removes rights that cannot be waived, including applicable rights concerning faulty, misdescribed, or undelivered digital products. Statutory cancellation or withdrawal rights may apply depending on your location and the circumstances of delivery. Any legally required consent to immediate delivery or waiver must be obtained through the appropriate purchase process; this page alone does not waive those rights.

If a refund is approved.

The seller or payment provider processes the refund to the original payment method where possible. Processing time depends on the provider and your bank, subject to any legal deadline. A full refund ends the corresponding software license and may deactivate its code. Your original photographs and exported files remain yours.